Trace Mineral Drops Shipping Policy

Effective Date: February 09, 2026 

 

Introduction 

This Shipping Policy applies to all orders placed through the Mood Effex website, operated by CLE Holistic Health (“we,” “us,” or “our”). By placing an order, you agree to the terms outlined below. 

 

Order Processing 

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information, where available. 

 

Shipping Destinations 

We currently ship to addresses within Canada and the United States. Shipping availability to additional international locations may vary and is subject to customs regulations and carrier restrictions. 

 

Shipping Methods & Delivery Times 

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided for convenience only and are not guaranteed. CLE Holistic Health is not responsible for delays caused by carriers, customs processing, weather conditions, or other factors beyond our control. 

 

Shipping Costs 

Shipping costs are calculated at checkout unless otherwise stated as part of a promotional offer. Any applicable taxes, duties, or customs fees are the responsibility of the customer.

 

Incorrect or Incomplete Addresses 

Customers are responsible for providing accurate and complete shipping information. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided at checkout. 

 

Lost or Damaged Packages 

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date at info@cleholistichealth.com. We will work with the carrier to investigate the issue; however, replacements or refunds are not guaranteed. 

 

Returns & Refunds Policy 

We offer a 90-day return policy from the date of receipt. To be eligible for a return, products must be unopened, unused, and in their original packaging. Customers are responsible for return shipping costs unless the return is due to our error. Refunds are processed after the returned items are received and inspected. 

 

Exclusions 

Opened products, used products, and items returned outside the 90-day return window are not eligible for refunds or exchanges. 

 

Policy Changes 

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting on the Website, with the updated effective date noted above.

 

Contact Information 

If you have any questions regarding shipping, returns, or refunds, please contact us at: Email: info@cleholistichealth.com