Shipping Policy
All orders ship from Vancouver, British Columbia, Canada. Every order ships with tracking.
1. Shipping rates
| Destination | Rate per order (USD) | Estimated delivery* |
|---|---|---|
| Canada and United States | $29.95 flat rate | 5 to 7 business days |
| Rest of the world | $99.95 flat rate | 7 to 10 business days |
Shipping is charged once per order, so multi-bottle bundles ship for the same flat rate. Any free-shipping promotion will be shown at checkout and applies only to the orders and destinations stated in the promotion.
*Delivery times are estimates from the date your order ships, not guarantees, and do not include weekends, holidays, customs processing or carrier delays.
2. Order processing
Orders are normally processed within 1 to 2 business days (Monday to Friday, excluding Canadian statutory holidays). Orders placed after business hours or on weekends are processed on the next business day. We may hold an order for additional verification if needed. You will receive a shipping confirmation email with your tracking number once your order ships.
3. Shipping address
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If a package is returned to us because of an address error, or because it was refused or not collected, we can reship it once you pay the new shipping charge. Original shipping charges are not refunded.
4. Customs, duties and taxes
International orders may be subject to customs duties, import taxes, brokerage fees and inspection in the destination country. These charges are the sole responsibility of the customer and are not included in our prices or shipping rates. You are responsible for knowing and complying with the import rules of your country. We are not responsible for delays, charges, or packages held, returned or confiscated by customs, and these orders are not eligible for a refund.
Orders shipped within Canada include 5% GST.
5. Title and risk of loss
To the fullest extent permitted by law, title to and risk of loss of your order pass to you when we hand your package to the carrier. After that point, delivery timing is the carrier's responsibility, and we are not liable for carrier delays, weather or other disruptions.
6. Lost, stolen or delayed packages
- Marked as delivered: we are not responsible for packages that tracking shows were delivered to the address provided, including packages that are later stolen or misplaced. Please check with neighbours, building management and your local post office.
- Lost in transit: if tracking has not updated for 15 business days (Canada and US) or 30 business days (international), contact us and we will open a trace with the carrier. Any replacement or refund is at our sole discretion and only after the carrier confirms the package is lost.
- Lost-package claims must be made within 45 days of the ship date.
7. Damaged or incorrect items
If your order arrives damaged or incorrect, email us within 15 days of delivery with your order number and photos of the product and packaging, and we will make it right. See our Money-Back Guarantee & Return Policy for details.
8. Where we ship
We ship to most countries, including Canada, the United States, the United Kingdom, Ireland, Australia, New Zealand and South Africa. We may decline to ship to certain countries or addresses where import rules restrict our products or where we cannot offer reliable tracked delivery. If you are unsure, please contact us before ordering.
Questions
Email info@cleholistichealth.com or call 604-715-4286 (9 AM to 6 PM Pacific). This policy forms part of our Terms & Conditions.