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Money-Back Guarantee & Return Policy

Effective date: October 4, 2026

Our 90-day money-back guarantee. If you're not satisfied, you may return unopened, sealed products within 90 days of your original order date for a refund of the product price, subject to the conditions below.

1. Who is eligible

The guarantee applies to products purchased directly from cleholistichealth.com. Products bought from any other retailer, marketplace or reseller must be returned to the place of purchase. The guarantee applies once per customer per product.

2. Return conditions

To qualify for a refund, all of the following must be met:

  • Your return request is made within 90 days of the original order date.
  • You have received a Return Authorization (RA) from us before sending anything back.
  • Products are unopened, unused and sealed, in their original packaging and in resalable condition.
  • You include your order number and RA with the return.

3. How to return

  1. Email info@cleholistichealth.com or call 604-715-4286 with your order number and the items you wish to return.
  2. We will reply with your Return Authorization (RA) number and instructions.
  3. Ship the products, with your order number and RA, to:
    CLE Holistic Health, Returns Dept.
    125A-1030 Denman St, Suite 345
    Vancouver, BC V6G 2M6, Canada

You are responsible for the cost of return shipping and for any customs or brokerage charges on the return. We recommend a tracked, insured shipping method. We are not responsible for returns that are lost, damaged or delayed in transit, and packages sent without an RA or with postage or duties due may be refused.

4. What is refunded

  • Refunds cover the price you paid for the eligible returned products only.
  • Shipping and handling charges, customs duties, import taxes and brokerage fees are not refundable.
  • Free, bonus or promotional items (for example, the free bottles in a Buy 2 Get 1 Free or Buy 3 Get 2 Free bundle) have no refund value. If you return only part of a bundle, your refund is calculated by charging the bottles you keep at the regular single-bottle price and refunding the difference, if any.
  • Where permitted by law, we may deduct reasonable processing, inspection and restocking costs from your refund.

5. What cannot be returned

  • Opened, used or partially used products, or products with a broken seal
  • Products returned without a Return Authorization
  • Return requests made more than 90 days after the original order date
  • Products damaged after delivery or not in resalable condition
  • Products purchased from third-party sellers or marketplaces

6. Refund timing

Refunds are issued only after your return is received, inspected and approved. Approved refunds are made to your original payment method, normally within 7 to 10 business days of approval. Your bank or card issuer may take additional time to post the credit. We may refuse any return that does not meet this policy, and in that case the products will be returned to you at your expense or disposed of after 30 days if you do not arrange their return.

7. Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email us within 15 days of delivery with your order number and photos of the product and packaging. Once confirmed, we will send a replacement of the same product at no charge. Claims made more than 15 days after delivery are not eligible. We may ask you to return the item before a replacement is sent.

8. Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We can only change or cancel orders that have not yet been processed for shipping. Once an order has shipped, it cannot be cancelled and must be handled as a return under this policy.

9. Lost or undelivered orders

Lost, delayed and undelivered packages are handled under our Shipping Policy. Refusing delivery or failing to collect a package does not qualify as a return, and shipping charges, duties and fees are not refunded.

10. Please contact us before disputing a charge

If you have a problem with your order, please contact us first so we can make it right. Filing a chargeback or payment dispute instead of following this policy is covered by Section 9 of our Terms & Conditions.

Nothing in this policy limits any rights you have under consumer protection laws that cannot lawfully be excluded.

Contact

Email: info@cleholistichealth.com
Phone: 604-715-4286 (9 AM to 6 PM Pacific)



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