Overview

This Returns & Refund Policy applies to all purchases made through CLE Holistic Health (“we,” “us,” or “our”). By placing an order, you agree to all terms outlined below.

Please note that this Returns & Refund Policy applies to all CLE Holistic Health branded products, including but not limited to Alistrol, Naavudi, Mood Effex, CLE Mineral Drops, SlimQuest, and CLE Vitamin D3.

By completing a purchase, you also agree to our Terms of Use and Website Terms, which are incorporated herein by reference.

All Sales Are Final (Limited Exceptions Only)

Due to the nature of consumable health products, all sales are final unless the strict return conditions below are fully met.

90-Day Return Window (Strict Conditions Apply)

We offer a limited 90-day return window from the confirmed delivery date.

To qualify:

Products must be unopened, unused, and in original sealed packaging

All original components must be included

Proof of purchase is required

Any opened, used, or tampered items will be automatically rejected with no refund issued.

Defective, Damaged, or Not as Described Claims

If you believe your product is damaged, defective, or not as described, you MUST:

Contact us within 7 calendar days of delivery at info@cleholistichealth.com

Provide clear photo or video evidence showing the alleged defect, damage, or issue

Include your order number and a detailed description

Important:

We will review your claim and may request the product be returned for inspection

If we determine the product is genuinely defective or damaged, we will issue a replacement or refund at our sole discretion

Do not dispose of the product until we have completed our review

Failure to contact us within 7 days or provide requested evidence waives your right to claim the product was defective, damaged, or not as described

No refunds or chargebacks will be accepted for alleged defect claims without first following this process and allowing us to investigate.

Mandatory Return Authorization (RMA Required)

No returns will be accepted without prior written approval.

To request a return:

Email: info@cleholistichealth.com

Include: Order number, full name, reason for return

Return Address:

CLE Holistic Health Returns Dept.

Suite 345

125A-1030 Denman St.

Vancouver, BC V6P 4S6

CANADA

If approved, you will receive a Return Authorization (RMA).

Returns sent without an RMA will be refused and not processed.

Return Shipping Responsibility

Customers are fully responsible for all return shipping costs

Returns must be shipped using a trackable and insured method

CLE Holistic Health is not responsible for lost, stolen, or delayed return shipments

Strict Delivery & "Item Not Received" Policy

To prevent fraud and abuse:

Orders marked "Delivered" by the shipping carrier (DHL, Canada Post, USPS, etc.) are considered successfully fulfilled

CLE Holistic Health is not responsible for:

Incorrect addresses provided by the customer

Theft or loss after delivery

Missed deliveries or unclaimed packages

Any delivery disputes must be resolved directly with the carrier.

No refunds or replacements will be issued for "delivered" orders.

International Shipping, Customs & Delivery Disclaimer (United States & All Countries Outside Canada)

CLE Holistic Health is based in Vancouver, Canada and ships internationally.

By placing an order from the United States or any country outside of Canada, you acknowledge and agree to the following:

Customs Processing

All international orders are subject to inspection by customs authorities, including but not limited to U.S. Customs and Border Protection (CBP)

CLE Holistic Health has no control over customs processing, inspections, or decisions once the package leaves Canada

Customs Delays

Orders may show as "In Transit" for extended periods while undergoing customs clearance

Delivery timelines are estimates only and are not guaranteed

Delays may take up to 30 days or longer, depending on customs processing

Customs Holds, Seizures & Destruction

Packages may be delayed, held, returned, seized, or destroyed by customs authorities for any reason. These actions are completely outside the control of CLE Holistic Health.

Customer Responsibility

By purchasing from an international seller, you agree:

You are responsible for understanding your country's import regulations

You accept all risks associated with international shipping and customs clearance

Delivery is not guaranteed once the package has been shipped

No Liability for Customs Issues

CLE Holistic Health is not responsible for:

Customs delays

Extended transit times

Seizures, destruction, or returns of packages

Import duties, taxes, or additional fees

Refunds & Chargebacks (International Orders)

Orders delayed due to customs are not eligible for refunds

Orders marked as shipped or in transit are considered fulfilled

Claims related to customs delays, seizures, or non-delivery due to customs actions will not qualify for refunds or chargebacks

Chargeback & Dispute Policy

By placing an order with CLE Holistic Health, you agree to the following:

You will not file a chargeback or payment dispute without first contacting us and allowing 14 business days for resolution

If you file a chargeback without following our return or defect claim process, you agree that:

We may provide your payment processor with all applicable documentation (including tracking, delivery confirmation, and this policy)

You waive your right to dispute the charge

We may pursue collection of the original charge plus any fees incurred

Chargebacks filed for delivered orders or orders delayed by customs will be vigorously contested using all available evidence, including:

Delivery confirmation from the carrier

Proof of prior successful deliveries to the same customer

Your agreement to this policy at the time of purchase

Abusive or fraudulent chargebacks may result in being permanently banned from future purchases and referral to collections or credit reporting agencies.

Refund Processing

All returns are inspected upon receipt. Refunds are issued only if all return conditions are met.

Approved refunds are processed to the original payment method.

Please allow:

7–14 business days for processing after approval

Shipping fees are non-refundable under all circumstances.

Non-Returnable Items

The following are strictly non-refundable:

Opened or used products

Products returned without authorization (RMA)

Products returned after 90 days

Promotional or free items

Final sale or clearance items

Definition of "Opened": Any product where the factory seal has been broken, the bottle has been uncapped, capsules have been removed, or the packaging shows signs of tampering or use.

Dispute Resolution & Binding Arbitration

Any dispute arising from or relating to this policy, your purchase, or any chargeback shall be resolved through binding arbitration, not in court.

You waive any right to a jury trial

You waive the right to participate in a class action lawsuit

Arbitration shall be administered by a recognized arbitration body

The prevailing party shall be entitled to recover reasonable legal fees and costs

Abuse, Fraud & Chargebacks

CLE Holistic Health actively monitors for abuse.

We reserve the right to:

Deny returns or refunds in cases of suspected abuse

Refuse future orders

Dispute chargebacks with full documentation (including delivery confirmation, tracking, prior order history, and your agreement to this policy)

Report fraudulent chargebacks to relevant authorities and credit reporting agencies

Policy Changes

We reserve the right to update or modify this policy at any time without prior notice. Changes take effect immediately upon posting.

Contact Information

For all inquiries:

📧 Email: info@cleholistichealth.com

For defect or damage claims, please include photos/video and your order number.